Support Policy

This Support Policy (“Policy”) describes the support services provided by Maskottchen (“we”, “us”, or “our”) for the website https://maskottchen.tech/ (“Website”) and the terms and conditions that govern the provision of such support.

1. Scope of Support

We provide support for the services and solutions offered on our Website, including web development, web designing, Python development, JavaScript development, embedded development, and 3D printing services. Our support is available to both new and existing customers.

2. Support Channels

We offer support through the following channels:

  • Email: You can reach out to us via email at info@maskottchen.tech for any support-related inquiries, questions, or issues.
  • Contact Form: You can also utilize the contact form on our Website to submit your support requests.

3. Support Availability

Our support team is available during our regular business hours, Monday to Friday, from 9:00 AM to 6:00 PM IST. We strive to respond to all support inquiries promptly and provide timely resolutions. However, please note that response times may vary depending on the complexity of the request and the volume of support inquiries we receive.

4. Support Limitations

While we make every effort to provide comprehensive support, there are certain limitations to our support services:

  • Third-party products or services: We do not provide support for third-party products or services that are not directly related to our offerings.
  • Customizations and modifications: Support is limited to the standard features and functionalities of our services. We do not provide support for customizations or modifications made by users or third parties.
  • Training and education: Support does not include general training or education on the technologies or services we provide. We recommend seeking relevant resources or training programs for learning purposes.

5. Support Exclusions

The following are excluded from our support services:

  • Hardware issues: We do not provide support for hardware-related issues or troubleshooting.
  • Network or connectivity issues: Support does not cover network or connectivity issues that are beyond the scope of our services.
  • User errors: We are not responsible for user errors, such as data entry mistakes or accidental deletions.

6. Updates and Revisions

We may update or revise this Support Policy from time to time. Any changes we make will be effective when we post the revised Policy on our Website. We encourage you to review this Policy periodically for any updates.

Contact Us

If you have any questions or require support, please reach out to us via email at info@maskottchen.tech. We are here to assist you and provide the necessary support to ensure your satisfaction with our services.